• Terms and Conditions

    TOKYO LOVE SHOP
    Terms and Conditions

    1. INTRODUCTION

    1.1. This document (together with any documents referred to in it) tells you the terms and conditions
    upon which we sell and supply the goods (the ‘Goods’) listed on this website (the ‘Website’) to you.
    1.2. Before confirming your order please:
    1.2.1. Read through these terms and conditions (the ‘Conditions’) and in particular our
    cancellations and returns policy at clause 12 and limitation of our liability and your
    indemnity at clause 16.
    1.2.2. Print a copy for future reference.
    1.2.3. Read our privacy policy regarding your personal information.
    1.3. By ordering any of the Goods listed on this Website, you agree to be legally bound by these
    Conditions. You will be unable to proceed with your purchase if you do not accept these terms and
    conditions as may be modified or amended and posted on this Website from time to time.
    1.4. We reserve the right to revise and amend the Website, our disclaimers and the Conditions at any
    time without notice to you. Your continued use of the Website (or any part thereof) following a
    change shall be deemed to be your acceptance of such change. It is your responsibility to check
    regularly to determine whether we have changed these Conditions.

    2. ABOUT US
    2.1. This Website is owned and operated by Tokyo Love Shop (www.tokyoloveshop.com)

    3. COMMUNICATIONS
    3.1. You agree that email and other electronic communications can be used as a long-distance means
    of communication and acknowledge that all contracts, notices, information and other
    communications that we provide to you electronically comply with any legal requirement that such
    communications be in writing.
    3.2. We will contact you by email or provide you with information by posting notices on our Website.

    4. ORDERS
    4.1. Our Website is intended for use World Wide.
    4.2. Please note that when shipping products internationally, you should be aware that cross-border
    shipments are subject to opening and inspection by customs authorities. Please also note that you
    must comply with all applicable laws and regulations of the country for which the Goods are
    destined. We will not be liable for any breach by you of any such laws.
    4.3 Shipping varies from country to country. It will usually take 15 to 20 working days. If your country is: Japan,
    Thailand, Malaysia, Singapore, Taiwan, Hong Kong, Philippines and Indonesia shipping is usually less than 5 days
    as we have stockroom in all of these countries and the package should originate within these countries. We also
    have a stockroom in Norway, Sweden, Finland and Germany for European orders and in California for North American clients.

    5. REGISTRATION
    5.1. When registering on the Website you must choose a username and password. You are
    responsible for all actions taken under your chosen username and password.
    5.2. By registering on the Website you undertake:
    5.2.1. That all the details you provide to us for the purpose of registering on the Website and
    purchasing the Goods are true, accurate, current and complete in all respects
    5.2.2. To notify us immediately of any changes to the information provided on registration or to
    your personal information
    5.2.3. That you are over 18 or if under 18 you have a parent or guardian’s permission to
    register with and purchase the Goods from this Website in conjunction with and under
    their supervision
    5.2.4. To only use the Website using your own username and password
    5.2.5. To make every effort to keep your password safe
    5.2.6. Not to disclose your password to anyone
    5.2.7. To change your password immediately upon discovering that it has been compromised
    5.2.8. To neither transfer or sell your username or password to anyone, nor permit, either
    directly or indirectly, anyone other than you to use them
    5.3. You authorize us to transmit your name, address and other personal information supplied by you
    (including updated information) to obtain information from third parties about you, including, but
    not limited to, credit reports and so that we may authenticate your identity.
    5.4. We reserve the right to terminate an agreement formed with you pursuant to clause 9 below and
    to suspend or terminate your access to the Website immediately and without notice to you if:
    5.4.1. You fail to make any payment to us when due
    5.4.2. You breach these Conditions (repeatedly or otherwise)
    5.4.3. You are impersonating any other person or entity
    5.4.4. When requested by us to do so, you fail to provide us within a reasonable time with
    sufficient information to enable us to determine the accuracy and validity of any
    information supplied by you, or your identity
    5.4.5. We suspect you have engaged, or are about to engage, or have in anyway been
    involved, in fraudulent or illegal activity on the Website

    6. ELIGIBILITY TO PURCHASE FROM THE WEBSITE
    6.1. To be eligible to purchase the Goods on this Website and lawfully enter into and form contracts
    with us, you must:
    6.1.1. Be 18 years of age or over
    6.1.2. Be legally capable of entering into a binding contract
    6.1.3. Provide full details of a delivery address
    6.2. If you are under 18, you may only use the Website in conjunction with, and under the supervision
    of, a parent or guardian. If you do not qualify, you must not use our Website.

    7. PRICE
    7.1. The prices of the Goods are quoted on the Website.
    7.2. Prices for delivery are quoted for delivery Worldwide.
    7.3. Unless otherwise stated, the prices quoted exclude VAT (we are not VAT registered) and delivery
    costs. The delivery costs will be added to the total amount due from you at their current rate.
    Details of our delivery charges can be located on our Website.
    7.4. We reserve the right, by giving notice to you at any time before delivery or performance of our
    obligations to you, to increase the price of the Goods to reflect any increase in the cost to us due
    to any factor beyond our control (such as without limitation, any foreign exchange fluctuation,
    significant increase in the costs of labor, materials or other costs of manufacture). In the unlikely
    event of this occurring, you shall be entitled to cancel the order at any time before delivery.

    8. PAYMENT
    8.1. Payment can be made by any major credit or debit card or through an electronic payment account
    as explained on the order form.
    8.2. By placing an order, you consent to payment being charged to your debit/credit card account or
    electronic payment account as provided on the order form.
    8.3. Payment will be debited and cleared from your account before the dispatch of the Goods to you.
    8.4. When you pay for your order by card, we carry out certain checks which include obtaining
    authorisation from your card issuer to ensure you have adequate funds and for security reasons.
    This may involve validating your name, address and other personal information supplied by you
    during the order process against appropriate third party databases including the card issuer,
    registered credit reference agencies and fraud prevention agencies.
    8.5. By accepting these Conditions you:
    8.5.1. Undertake that all the details you provide to us for the purpose of purchasing the Goods
    are correct and that the payment card you are using is your own and that there are
    sufficient funds to cover the cost of the Goods ordered
    8.5.2. Undertake that any and all Goods ordered by you are for your own private or domestic
    use only and not for resale
    8.5.3. Authorise us to transmit the payment and delivery information provided by you during
    the order process (included any updated information) for the purpose of obtaining
    authorisation from your card issuer to ensure you have adequate funds, to authenticate
    your identity, to validate your payment card and for other security reasons, such as
    fraud prevention
    8.6. We shall contact you should any problems occur with the authorisation of your card.
    8.7. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your
    order and payment secure, but in the absence of negligence on our part, we cannot be held liable
    for any loss you may suffer if a third party procures unauthorised access to any data you provide
    when accessing or ordering from our Website.

    9. ORDER PROCESS AND FORMATION OF A CONTRACT
    9.1. All orders are subject to acceptance and availability. If any Goods ordered are not available, you
    will be notified by email and you will have the option either to wait until the item is available or to
    cancel your order. It is your responsibility to provide us with a valid email address so that we can
    contact you if necessary.
    9.2. Any order placed by you constitutes an offer to purchase the Goods from us. All such offers
    received from you are subject to acceptance by us and we reserve the right to refuse any order
    placed by you at any time prior to acceptance, without providing an explanation.
    9.3. You shall be responsible for ensuring the accuracy of the details provided by you during the order
    process and we will not accept an order unless all details requested from you have been entered
    correctly.
    9.4. You agree that if we contact you to acknowledge receipt of your order such communication shall
    not amount to our acceptance of your offer to purchase the Goods ordered by you from the
    Website.
    9.5. A contract between you and us (the ‘Contract’) incorporating these Conditions will only subsist
    after we have debited your payment card and have confirmed that we have dispatched the Goods
    or made them available to be downloaded. We will send you an email to confirm this (a
    ‘Confirmation Notice’). The Confirmation Notice will amount to an acceptance of your offer to buy
    the Goods from us. The Contract will only be formed when we send you the Confirmation Notice
    (whether or not you receive it).
    9.6. Where we agree to supply Goods to you permanently or on an ongoing (continuous) basis, such
    as by subscription, they shall be provided for a minimum fixed period of time (the ‘Minimum
    Duration’). The length of the Minimum Duration will depend on which package or product you have
    selected to purchase and is provided on the Website.
    9.7. The Contract will relate only to the Goods stated in the Confirmation Notice. We will not be obliged
    to supply any other Goods which may have been part of your order until we have sent you a
    separate Confirmation Notice relating to it.
    9.8. You must check that the details contained in the Confirmation Notice are correct and you should
    print out and keep a copy of it.
    9.9. You will be subject to the version of our policies and Conditions in force at the time that you order
    the Goods from us, unless:
    9.9.1. Any change to those policies or these Conditions is required to be made by law or
    governmental authority
    9.9.2. We notify you of any change to our policies or these Conditions before we send you the
    Confirmation Notice, in which case, we are entitled to assume that you have accepted it,
    unless we receive written notification from you to the contrary within seven working days
    of receipt of the Confirmation Notice

    10.DELIVERY
    10.1. The Goods will be delivered to you at the address you provided during the order process which
    may be an address other than the billing address, but please note that extra documentation may
    be needed to comply with such orders.
    10.2. We employ professional carriers. Nevertheless, you must examine the Goods on arrival. If you are
    asked for your signature on delivery, you must examine the Goods before signing for it.
    10.3. Any dates quoted for delivering the Goods are approximate only. If no date is specified then it will
    take place within 30 days or a reasonable time of the date of the Confirmation Notice, unless there
    are exceptional circumstances.
    10.4. We shall not be liable for any delay in delivering the Goods, however caused.
    10.5. The Goods may be sent to you in installments.
    10.6. For Christmas deliveries, we recommend that you check our Website for the last date of delivery.
    We will endeavor to dispatch all Goods that are in stock within 48 hours. However, we cannot
    guarantee delivery by 24th December.

    11.RISK AND TITLE
    11.1. The Goods will be at your risk from the time of delivery.
    11.2. Ownership of the Goods will only pass to you when we receive full payment of all sums due in
    respect of them including the cost of delivery.

    12.CANCELLING YOUR CONTRACT AND RETURNS
    12.1. Cancelling before receiving a Confirmation Notice
    12.1.1. You may cancel your order for the Goods at any time prior to receiving a Confirmation
    Notice from us so long as you contact us in writing. You can send us a cancellation
    notice by sending an email to support@tokyoloveshop.com. Your cancellation notice must quote your name,
    address, the name or a description of the Goods and your order reference number.
    12.2. Cancellation after receiving a Confirmation Notice
    12.2.1. You are entitled to cancel your Contract at any time prior to receiving the Goods so long
    as you provide us with written notice or, if you have received the Goods, so long as you
    provide us with written notice at anytime within 7 working days starting from the day
    after you received the Goods. You can send your cancellation notice by email to
    support@tokyoloveshop.com. Your cancellation notice must quote your name, address, the name or a
    description of the Goods and your order reference number.
    12.2.2. Upon receiving your cancellation notice, we will contact you and provide details of
    where you must return the Goods and other relevant instructions. You must then
    immediately return the Goods to us at your own cost and risk. We reserve the right, at
    our option, to collect the Goods from you. If we wish to collect the Goods we will notify
    you of when they will be collected by us. We will charge you for the cost of collecting the
    Goods and will deduct this from any sum owed by us to you.
    12.2.3. The Goods must be returned to us in the same condition in which you received them
    until such time as the Goods are either collected by us or delivered back to us by you.
    You must return the Goods with its original packaging and the original invoice. You have
    a legal obligation to take reasonable care of the Goods whilst they are in your
    possession. If you fail to comply with this obligation, we may have a right of action
    against you for compensation.
    12.3. Exception to the right to cancel
    You will not have a right to cancel an order for any goods or services purchased from us, in the following
    situations:
    12.3.1. If you expressly agree to us beginning to provide any services before the end of the
    cancellation period.
    12.3.2. The Contract is for goods which are bespoke or have been personalized or which may
    deteriorate (such as food)
    12.3.3. The Contract is for goods and/or services the price of which is dependent on
    fluctuations in the financial market which cannot be controlled by us
    12.3.4. The Contract is for the sale of land, auctions and financial service agreements
    12.3.5. The Contract is for the supply of:
    12.3.5.1. Audio or video recordings and computer software if unsealed by you
    12.3.5.2. Audio or video recordings and software and other items that you have
    successfully downloaded where a free trial or demonstration was available
    to you to view or download
    12.3.5.3. Newspapers, magazines and other periodicals
    12.3.5.4. Gaming, betting and lottery services
    12.4. Damaged, faulty or wrongly delivered goods
    12.4.1. We will offer you a refund of the full purchase price, including the cost of delivery for
    sending the goods to you, and the cost incurred by you in returning the Goods to us, if
    it:
    12.4.1.1. Has been damaged on delivery
    12.4.1.2. Is in a faulty condition
    12.4.1.3. Develops a fault within 28 days of delivery
    12.4.1.4. Has been delivered to you in error
    12.4.2. provided that you return the Goods to us and we are reasonably satisfied that the
    Goods have not suffered damage after delivery or have not been misused or used other
    than in accordance with the instructions or the problem is not due to normal wear and
    tear.
    12.4.3. Alternatively, at your option, instead of a refund (and subject to returning the Goods as
    required under this clause) we will replace the Goods with the same or a similar product
    (subject to stock availability).
    12.4.4. Sometimes the product specifications from the manufacturer may change, in which
    case, if you request a replacement, we will do our best to offer you a substitute of the
    same or better quality at the same price. If you are not happy with the replacement, you
    can return the Goods to us.
    12.4.5. In order to claim a refund or replacement item please send us a cancellation notice as
    soon as you become aware of a problem and no later than 3 working days after receipt
    or the fault developing by email to support@tokyoloveshop.com. Your cancellation notice must quote your
    name, address, the name or a description of the Goods, a brief description of the
    problem, fault or damage and your order reference number.
    12.4.6. Upon receiving your cancellation notice, we will contact you and provide details of
    where you must return the Goods and other relevant instructions. You must then
    immediately return the Goods to us. We reserve the right, at our option, to collect the
    Goods from you. If we wish to collect the Goods we will notify you of when they will be
    collected by us.
    12.5. Incorrectly priced or described Goods
    12.5.1. Whilst we try and ensure that all the information on our Website is accurate, errors may
    occur. In the unlikely event that the price and/or description of an item listed on the
    Website has been incorrectly advertised, we will not be under any obligation to sell or
    provide those Goods to you.
    12.5.2. If we discover the error before sending you a Confirmation Notice we will at our
    discretion, either reject your order and notify you of such rejection, or inform you as
    soon as possible and give you the option of cancelling your order or reconfirming it at
    the correct price and/or description. If we give you the option of cancelling your order or
    reconfirming it at the correct price and/or description but either cannot contact you or do
    not receive your response within 14 days of sending you notification (whether or not you
    receive it), we will reject your order.
    12.5.3. If we discover the error after sending you a Confirmation Notice we may, at our
    discretion and without incurring any liability to you, cancel the Contract provided that the
    error is, in our reasonable opinion, obvious and unmistakable and could have
    reasonably been recognized by you. We will notify if we cancel the Contract.
    12.5.4. If your order is cancelled or rejected and you have already paid for the Goods, you will
    receive a full refund in accordance with clause 12.7
    12.6. Delivery by installments
    12.6.1. The Goods may be sent to you in installments. You may cancel the outstanding part of
    your order and receive a refund, if you have already paid, of the purchase price of the
    outstanding Goods in accordance with clause 12.7
    12.7. Processing refunds
    12.7.1. We will examine any returned Goods and will notify you about your refund or
    replacement item via email within a reasonable period of time. We will usually process a
    refund or delivery of a replacement item as soon as possible and, in any case, within 30
    days of the day we confirmed to you via email that you are entitled to it. Refunds will be
    made by crediting the payment card or electronic payment account you used to
    purchase the Goods.
    12.7.2. We reserve the right to refuse to issue a refund or replacement and to recover the cost
    of returning or collecting the Goods in the event that the Goods are found to have
    suffered damage after delivery or have been misused or used other than in accordance
    with the instructions or if the problem is due to normal wear and tear or if the Goods
    have not been returned with its original packaging. This does not affect your statutory
    rights.

    13.COMPLAINTS
    13.1. If you have a comment, concern or complaint about any Goods you have purchased from us,
    please contact us via email at support@tokyoloveshop.com or ceo@tokyoloveshop.com.

    14.INTELLECTUAL PROPERTY
    14.1. The content of the Website is protected by copyright (including design copyrights), trade marks,
    patent, database and other intellectual property rights and similar proprietary rights which include,
    (without limitation), all rights in materials, works, techniques, computer programs, source codes,
    data, technical information, trading business brand names, goodwill, service marks utility models,
    semi-conductor topography rights, the style or presentation of the goods or services, creations,
    inventions or improvements upon or additions to an invention, confidential information, know-how
    and any research effort relating to Tokyo Love Shop moral rights and any similar rights in any
    country (whether registered or unregistered and including applications for and the right to apply for
    them in any part of the world) and you acknowledge that the intellectual property rights in the
    material and content supplied as part of the Website shall remain with us or our licencors.
    14.2. You may download or copy the content and other downloadable items displayed on the Website
    subject to the condition that the material may only be used for personal non-commercial purposes.
    Copying or storing the contents of the Website for other than personal use is expressly prohibited.
    14.3. You may retrieve and display the content of the Website on a computer screen, store such content
    in electronic form on disk (but not any server or other storage device connected to a network) or
    print one copy of such content for your own personal, non-commercial use, provided you keep
    intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify,
    copy or distribute or use for commercial purposes any of the materials or content on the Website.
    14.4. You acknowledge that any other use of the material and content of this Website is strictly
    prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy,
    reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works
    from such material and content.
    14.5. No licence is granted to you in these Conditions to use any of our trade marks or those of our
    affiliated companies.
    14.6. Goods sold by us and Website content may be subject to copyright, trade mark or other
    intellectual property rights in favor of third parties. We acknowledge those rights.

    15.WEBSITE USE
    15.1. You are permitted to use the Website and the material contained in it only as expressly authorized
    by us under our terms of use.

    16.LIABILITY AND INDEMNITY
    16.1. Notwithstanding any other provision in the Conditions, nothing will affect or limit your statutory
    rights; or will exclude or limit our liability for:
    16.1.1. Death or personal injury resulting from our negligence
    16.1.2. Fraud or fraudulent misrepresentation
    16.1.3. Action pursuant to section 2(3) of the Consumer Protection Act 1987
    16.1.4. Any matter for which it would be unlawful for us to exclude or attempt to exclude our
    liability
    16.2. The Website is provided on an ‘as is’ and ‘as available’ basis without any representation or
    endorsement made and we make no warranties or guarantees, whether express or implied,
    statutory or otherwise (unless otherwise expressly stated in these Conditions or required by law) in
    relation to the information, materials, content or services found or offered on the Website for any
    particular purpose or any transaction that may be conducted on or through the Website including
    but not limited to, implied warranties of non-infringement, compatibility, timeliness, performance,
    security, accuracy, condition or completeness, or any implied warranty arising from course of
    dealing or usage or trade custom.
    16.3. We will not be liable if the Website is unavailable at any time.
    16.4. We make no representation or warranty of any kind express or implied statutory or otherwise
    regarding the availability of the Website or that it will be timely or error-free, that defects will be
    corrected, or that the Website or the server that makes it available are free of viruses or bugs.
    16.5. We will not be responsible or liable to you for any loss of content or material uploaded or
    transmitted through the Website and we accept no liability of any kind for any loss or damage
    resulting from action taken in reliance on material or information contained on the Website.
    16.6. We cannot guarantee and cannot be responsible for the security or privacy of the Website and any
    information provided by you. You must bear the risk associated with the use of the internet. In
    particular, we will not be liable for any damage or loss caused by a distributed denial-of-service
    attack, any viruses Trojans, worms, logic bombs, keystroke loggers, spyware, adware or other
    material which is malicious or technologically harmful that may infect your computer, peripheral
    computer equipment, computer programs, data or other proprietary material as a result of your
    use of the Website or you downloading any material posted or sold on the Website or from any
    website linked to it.
    16.7. We will use all reasonable endeavors to carry out our obligations within a reasonable period of
    time but will not be liable to you for any loss, costs or expenses arising directly or indirectly from
    any delays in doing so.
    16.8. We will not be liable, in contract or tort (including, without limitation, negligence), or in respect of
    pre-contract or other representations (other than fraudulent misrepresentations) or otherwise for:
    16.8.1. any economic losses (including without limitation loss of revenues, profits, contracts,
    business or anticipated savings and any other consequential loss); or
    16.8.2. any loss of goodwill or reputation; or
    16.8.3. any special or indirect losses; or
    16.8.4. any loss of data; or
    16.8.5. wasted management or office time; or
    16.8.6. any other loss or damage of any kind suffered or incurred arising out of or in connection
    with the provision of any matter under these Conditions and/or the Contract and/or the
    use of this Website or any aspect related to your purchase of the Goods even if such
    losses are foreseeable or result from a deliberate breach of these Conditions by us that
    would entitle you to terminate the Contract between us or as a result of any action we
    have taken in response to your breach of these Conditions. Without prejudice to the
    terms of this clause and in the event that we are unable to rely upon it, our liability for all
    and any losses you suffer as a result of us breaking the Contract, whether or not
    deliberate, including those listed in clauses 16.8.1 to 16.8.6, is strictly limited to the
    purchase price of the Goods you purchased.
    16.9. You agree to fully indemnify, defend and hold us, and our officers, directors, employees and
    suppliers, harmless immediately on demand, from and against all claims, including but not limited
    to losses (including loss of profit, revenue, goodwill or reputation), costs and expenses, including
    reasonable administrative and legal costs, arising out of any breach of these Conditions by you, or
    any other liabilities arising out of your use of this Website or any other person accessing the
    Website using your personal information with your authority.
    16.10. This clause does not affect your statutory rights as a consumer, nor does it affect your contractual
    cancellation rights.

    17.REVIEWS
    17.1. You acknowledge that any review, feedback or rating which you leave may be published by us on
    the Website and you agree that it may be displayed for as long as we consider appropriate and
    that the content may be syndicated to our other websites, publications or marketing materials.
    17.2. You undertake that any review, feedback or rating that you write shall:
    17.2.1. Comply with applicable law in the UK and the law in any country from which they are
    posted
    17.2.2. Be factually accurate
    17.2.3. Contain genuinely held opinions (where applicable)
    17.2.4. Not contain any material which is either defamatory, threatening, obscene, abusive,
    offensive, hateful, inflammatory or is likely to harass, upset, annoy, alarm, embarrass or
    invade the privacy of, any person or be deceiving
    17.2.5. Not promote or advocate an unlawful act or activity, discrimination, sexually explicit
    material or violence
    17.2.6. Not infringe any trademark, copyright (including design rights), database right, or other
    intellectual property rights of any other person or breach of any legal duty you owe to a
    third party
    17.2.7. Not be used to impersonate any person, or to misrepresent your identity
    17.3. You agree to indemnify and hold us harmless against any claim or action brought by third parties,
    arising out of or in connection with any review, feedback or rating posted by you on the Website,
    including, without limitation, the violation of their privacy, defamatory statements or infringement of
    intellectual property rights.
    17.4. You grant us and our affiliate companies a non-exclusive, royalty-free worldwide license to use or
    edit any reviews posted by you.
    17.5. We reserve the right to publish, edit or remove any reviews without notifying you.

    18.FORCE MAJEURE
    18.1. We shall have no liability for delays or failures in delivery or performance of our obligations to you
    resulting from any act, events, omissions, failures or accidents that are outside of our control
    (‘Force Majeure’), which, without limitation, include:
    18.1.1. Strikes, lock-outs or other industrial action
    18.1.2. Shortages of labor, fuel, power, raw materials
    18.1.3. Late, defective performance or non-performance by suppliers
    18.1.4. Private or public telecommunication, computer network failures or breakdown of
    equipment
    18.1.5. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether
    declared or not) or threat or preparation for war.
    18.1.6. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster
    or extreme weather conditions.
    18.1.7. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of
    public or private transport.
    18.1.8. Acts, decrees, legislation, regulations or restrictions of any government
    18.1.9. Other causes, beyond our reasonable control
    18.2. Our performance will be deemed to be suspended for the period that the event of Force Majeure
    continues, and we will have an extension of time for performance for the duration of that period.
    We will use our reasonable endeavours to minimise any delay caused by Force Majeure or to find
    a solution by which our obligations may be performed despite the Force Majeure event. We shall
    promptly notify you of any Force Majeure event giving details of it and (where possible) the extent
    and likely duration of any delay.
    18.3. Where the period of non-performance or delay in relation to any event of Force Majeure exceeds
    30 days from the date of notice to you of the event of Force Majeure, either you or us may, by
    written notice to the other, terminate the Contract with immediate effect upon service.

    19.PRIVACY POLICY
    19.1. In order to monitor and improve customer service, we sometimes record telephone calls.
    19.2. We shall be entitled to process your data in accordance with the terms of our Privacy Policy.
    Please view this document for further information. All information provided by you will be treated
    securely and in accordance with the Data Protection Act 1998 (as amended).
    19.3. You can find full details of our Privacy Policy on the Website.

    20.THIRD PARTY RIGHTS
    20.1. Except for our affiliates, directors, employees or representatives, a person who is not a party to
    the Contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any
    term of the Contract but this does not affect any right or remedy of a third party that exists or is
    available apart from that Act.

    21.EXTERNAL LINKS
    21.1. To provide increased value and convenience to our users, we may provide links to other websites
    or resources for you to access at your sole discretion and risk. You acknowledge and agree that,
    as you have chosen to enter the linked website we are not responsible for the availability of such
    external sites or resources, and do not review or endorse and are not responsible or liable in any
    way, whether directly or indirectly, for:
    21.1.1. The privacy practices of such websites
    21.1.2. The content of such websites, including (without limitation) any advertising, content,
    products, goods or other materials or services on or available from such websites or
    resources
    21.1.3. The use which others make of these websites; or
    21.1.4. Any damage, loss or offence caused or alleged to be caused to you, arising from or in
    connection with the use of or reliance upon any such advertising, content, products,
    goods, materials or services available on and/or purchased by you from such external
    websites or resources

    22.LINKING TO THE WEBSITE
    22.1. You must not create a link to the Website from another website, document or any other source
    without first obtaining our prior written consent.
    22.2. Any agreed link must be:
    22.2.1. To the Website’s homepage
    22.2.2. Established from a website or document that is owned by you and does not contain
    content that is offensive, controversial, infringes any intellectual property rights or other
    rights of any other person or does not comply in any way with the law in the UK and the
    law in any country from which they are hosted
    22.2.3. Provided in such a way that is fair and legal and does not damage our reputation or take
    advantage of it
    22.2.4. Established in such a way that does not suggest any form of association, approval or
    endorsement on our part where none exists
    22.3. We have no obligation to inform you if the address of the Website home page changes and it is
    your responsibility to ensure that any link you provide to our homepage is at all times accurate.
    22.4. We reserve the right to withdraw our consent without notice and without providing any reasons for
    withdrawal. Upon receiving such notice you must immediately remove the link and inform us once
    this has been done.

    23.NOTICES
    23.1. All notices given by you to us must be given to us at 1 Badgers Den Great Chart Ashford Kent
    TN23 5LE or by using support@tokyoloveshop.com. We may give notice as described in clause 3
    23.2. Notice will be deemed received and properly served immediately when posted on our Website, 24
    hours after an email is sent, or three days after the date of posting of any letter. In proving the
    service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was
    properly addressed, stamped and placed in the post and, in the case of an email, that such email
    was sent to the specified email address of the addressee.
    24.ENTIRE AGREEMENT
    24.1. The Contract represents the entire agreement between us in relation to the subject matter of the
    Contract and supersede any prior agreement, understanding or arrangement between us, whether
    oral or in writing.
    24.2. We each acknowledge that, in entering into a Contract, neither of us has relied on any express or
    implied representation, undertaking or promise given by the other from anything said or written in
    any negotiations between us prior to such Contract except as has been expressly incorporated in
    such Contract.
    24.3. Neither of us shall have any remedy in respect of any untrue statement made by the other,
    whether orally or in writing, prior to the date of any Contract (unless such untrue statement was
    made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in
    these Conditions.

    25.GENERAL
    25.1. We reserve the right to change the domain address of this Website and any services, products,
    product prices, product specifications and availability at any time.
    25.2. All prices and descriptions supersede all previous publications. All product descriptions are
    approximate.
    25.3. Every effort is made to keep information regarding stock availability on the Website up to date.
    However, we do not guarantee that this is the case, or that stock will always be available.
    25.4. If any provision of these terms and conditions is held by any competent authority to be invalid or
    unenforceable in whole or in part, the validity of the other provisions of the Contract and the
    remainder of the provision in question will not be affected.
    25.5. All Contracts are concluded and available in English only.
    25.6. If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your
    obligations under it or any of these terms and conditions, or if we fail to exercise any of the rights
    or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such
    rights or remedies and shall not relieve you from compliance with your obligations.
    25.7. A waiver by us of any default shall not constitute a waiver of any subsequent default.
    25.8. No waiver by us of any of these Conditions or of any other term of a Contract shall be effective
    unless it is expressly stated to be a waiver and is communicated to you in writing in accordance
    with clause 3
    25.9. Any Contract between you and us is binding on you and us and on our respective successors and
    assigns. You may not transfer, assign, charge or otherwise dispose of the Contract, or any of your
    rights or obligations arising under it, without our prior written consent. We may transfer, assign,
    charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising
    under it, at any time during the term of the Contract.

    26.GOVERNING LAW AND JURISDICTION
    26.1. The Website is controlled and operated in the United Kingdom.
    26.2. Every purchase you make shall be deemed performed in Japan.
    26.3. The Conditions and any Contract brought into being as a result of usage of this Website will be
    governed by the laws of Japan and you irrevocably agree to submit to the exclusive
    jurisdiction of the courts of Japan.
    Website – terms and conditions of use
    Please read these terms and conditions carefully as they contain important information about your
    rights and obligations when using this website (the ‘Website’) and in particular clause 11.3
    The Website is owned and operated by Tokyo Love Shop
    The term ‘you’ refers to the user or viewer of our Website.
    By browsing on or using the Website you are agreeing to comply with and be bound by these terms and
    conditions which, together with our privacy policy, governs our relationship with you regarding the use of our
    Website.

    1. ACCESS
    1.1. You will be able to access parts of the Website without having to register any details with us.
    However, from time to time certain areas of this Website may be accessible only if you are a
    registered user.
    1.2. You are responsible for making all arrangements necessary for you to have access to our
    Website. You are also responsible for ensuring that all persons who access our Website through
    your internet connection are aware of these terms, and that they comply with them.
    1.3. We make reasonable efforts to ensure that this Website is available to view and use 24 hours a
    day throughout each year however, this is not guaranteed. The Website may be temporarily
    unavailable at anytime because of: server or systems failure or other technical issues; reasons
    that are beyond our control; required updating, maintenance or repair.
    1.4. Where possible we will try to give you advance warning of maintenance issues but shall not be
    obliged to do so.

    2. REGISTERING ON THIS WEBSITE
    2.1. When registering on the Website you must choose a username and password. You are
    responsible for all actions taken under your chosen username and password.
    2.2. By registering on the Website you undertake:
    2.2.1. That all the details you provide to us for the purpose of registering on the Website are
    true, accurate, current and complete in all respects
    2.2.2. You will notify us immediately of any changes to the information provided on registration
    2.2.3. You are over 18 or if under 18 you have a parent or guardian’s permission to register
    with the Website in conjunction with and under their supervision
    2.2.4. To only use the Website using your own username and password
    2.2.5. To make every effort to keep your password safe
    2.2.6. Not to disclose your password to anyone
    2.2.7. To change your password immediately upon discovering that it has been compromised
    2.2.8. To neither transfer or sell your username or password to anyone, nor permit, either
    directly or indirectly, anyone other than you to use them
    2.3. You authorise us to transmit your name, address and other personal information supplied by you
    (included updated information) to obtain information from third parties about you, including, but not
    limited to, credit reports and so that we may authenticate your identity.

    3. ELIGIBILITY TO PURCHASE FROM THE WEBSITE
    3.1. To be eligible to purchase the Goods on this Website and lawfully enter into and form contracts
    with us, you must:
    3.1.1. Be 18 years of age or over
    3.1.2. Be legally capable of entering into a binding contract
    3.1.3. Provide full details of a delivery address in the United Kingdom or the European
    Economic Area, (if you reside in the EEA)
    3.2. If you are under 18, you may only use the Website in conjunction with, and under the supervision
    of, a parent or guardian. If you do not qualify, you must not use our Website.

    4. INTELLECTUAL PROPERTY
    4.1. The content of the Website is protected by copyright (including design copyrights), trade marks,
    patent, database and other intellectual property rights and similar proprietary rights which include,
    (without limitation), all rights in materials, works, techniques, computer programs, source codes,
    data, technical information, trading business brand names, goodwill, service marks utility models,
    semi-conductor topography rights, the style or presentation of the goods or services, creations,
    inventions or improvements upon or additions to an invention, confidential information, know-how
    and any research effort relating to Tokyo Love Shop moral rights and any similar rights in any
    country (whether registered or unregistered and including applications for and the right to apply for
    them in any part of the world).
    4.2. You acknowledge that the intellectual property rights in the material and content supplied as part
    of the Website shall remain with us or our licencors.
    4.3. You may download or copy the content and other downloadable items displayed on the Website
    subject to the condition that the material may only be used for personal non-commercial purposes.
    Copying or storing the contents of the Website for other than personal use is expressly prohibited.
    4.4. You may retrieve and display the content of the Website on a computer screen, store such content
    in electronic form on disk (but not any server or other storage device connected to a network) or
    print one copy of such content for your own personal, non-commercial use, provided you keep
    intact all and any copyright and proprietary notices.
    4.5. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any
    of the materials or content on the Website.
    4.6. You acknowledge that any other use of the material and content of this Website is strictly
    prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy,
    reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works
    from such material and content.
    4.7. No licence is granted to you to use any of our trade marks or those of our affiliated companies.

    5. DISCLAIMER
    5.1. It shall be your responsibility to ensure that any products, services or information available through
    the Website meet your specific requirements.
    5.2. We will not be liable to you if the Website is unavailable at any time.
    5.3. We attempt to ensure that the information available on the Website at any time is accurate.
    However, we do not guarantee the accuracy or completeness of material on this Website. We use
    all reasonable endeavors to correct errors and omissions as quickly as practicable after
    becoming aware or being notified of them. We make no commitment to ensure that such material
    is correct or up to date.
    5.4. All drawings, images, descriptive matter and specifications on the Website are for the sole
    purpose of giving an approximate description for your general information only and should be used
    only as a guide.
    5.5. Any prices and offers are only valid at the time they are published on the Website.
    5.6. All prices and descriptions supersede all previous publications.
    5.7. Every effort is made to keep information regarding stock availability on the Website up to date.
    However, we do not guarantee that this is the case, or that stock will always be available.
    5.8. The Website is provided on an ‘as is’ and ‘as available’ basis without any representation or
    endorsement made and we make no warranties or guarantees, whether express or implied,
    statutory or otherwise (unless otherwise expressly stated in these terms and conditions or required
    by law) in relation to the information, materials, content or services found or offered on the
    Website for any particular purpose or any transaction that may be conducted on or through the
    Website including but not limited to, implied warranties of non-infringement, compatibility,
    timeliness, performance, security, accuracy, condition or completeness, or any implied warranty
    arising from course of dealing or usage or trade custom.
    5.9. We make no representation or warranty of any kind express or implied statutory or otherwise
    regarding the availability of the Website or that it will be timely or error-free, that defects will be
    corrected, or that the Website or the server that makes it available are free of viruses or bugs.
    5.10. We will not be responsible or liable to you for any loss of content or material uploaded or
    transmitted through the Website and we accept no liability of any kind for any loss or damage from
    action taken in reliance on material or information contained on the Website.
    5.11. We cannot guarantee and cannot be responsible for the security or privacy of the Website and any
    information provided by you.
    5.12. You must bear the risk associated with the use of the internet. In particular, we will not be liable for
    any damage or loss caused by a distributed denial-of-service attack, any viruses trojans, worms,
    logic bombs, keystroke loggers, spyware, adware or other material which is malicious or
    technologically harmful that may infect your computer, peripheral computer equipment, computer
    programs, data or other proprietary material as a result of your use of the Website or you
    downloading any material posted or sold on the Website or from any website linked to it.
    5.13. We reserve the right to disclose such information to law enforcement authorities as we reasonably
    feel is necessary should you breach this agreement.

    6. USE OF THE WEBSITE
    6.1. You are permitted to use the Website and the material contained in it only as expressly authorized
    by us and in accordance with these terms and conditions, as may be amended from time to time
    without notice to you.
    6.2. We provide access and use of the Website on the basis that we exclude all representations,
    warranties and conditions to the maximum extent permitted by law.
    6.3. We reserve the right to:
    6.3.1. Make changes to the information or materials on this Website at any time and without
    notice to you.
    6.3.2. Temporarily or permanently change, suspend or discontinue any aspect of the Website,
    including the availability of any features, information, database or content or restrict
    access to parts of or the entire Website without notice or liability to you or any third
    party.
    6.3.3. Refuse to post material on the Website or to remove material already posted on the
    Website
    6.4. You may not use the Website for any of the following purposes:
    6.4.1. Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar,
    obscene, or otherwise objectionable material
    6.4.2. Transmitting material that encourages conduct that constitutes a criminal offence,
    results in civil liability or otherwise
    6.4.3. Breaching any applicable local, national or international laws, regulations or code of
    practice
    6.4.4. Gaining unauthorized access to other computer systems
    6.4.5. Interfering with any other person’s use or enjoyment of the Website
    6.4.6. Breaching any laws concerning the use of public telecommunications networks
    6.4.7. Interfering with, disrupting or damaging networks or websites connected to the Website
    6.4.8. Utilisation of data mining, robots or similar data gathering and extraction tools to extract
    (whether once or many times) for re-utilisation of any substantial parts of the Website
    6.4.9. To transmit, or procure the sending of, any unsolicited or unauthorised advertising or
    promotional material or any other form of similar solicitation
    6.4.10. To create and/or publish your own database that features all or substantial parts of the
    Website
    6.4.11. Making, transmitting or storing electronic copies of materials protected by copyright
    without the prior permission of the owner
    6.5. In addition, you must not:
    6.5.1. Knowingly introduce viruses, trojans, worms, logic bombs, keystroke loggers, spyware,
    adware or other material which is malicious or technologically harmful to the Website
    6.5.2. Attempt to gain unauthorised access to the Website, the server on which the Website is
    stored or any server, computer or database connected to it
    6.5.3. Attack the Website via a denial-of-service attack or a distributed denial-of service attack
    6.5.4. Damage or disrupt any part of the Website, any equipment or network on which the
    Website is stored or any software used for the provision of the Website
    6.6. A breach of this clause may be a criminal offence under the Computer Misuse Act 1990. We may
    report any such breach to the relevant law enforcement authorities and disclose your identity to
    them. In the event of such a breach, your right to use the Website will cease immediately.

    7. SUSPENDING OR TERMINATING YOUR ACCESS
    7.1. We reserve the right to terminate or suspend your access to the Website immediately and without
    notice to you if:
    7.1.1. You fail to make any payment to us when due
    7.1.2. You breach the terms of these terms and conditions (repeatedly or otherwise)
    7.1.3. You are impersonating any other person or entity
    7.1.4. When requested by us to do so, you fail to provide us within a reasonable time with
    sufficient information to enable us to determine the accuracy and validity of any
    information supplied by you, or your identity
    7.1.5. We suspect you have engaged, or about to engage, or have in anyway been involved,
    in fraudulent or illegal activity on the Website

    8. REVIEWS
    8.1. You acknowledge that any review, feedback or rating which you leave may be published by us on
    the Website and you agree that it may be displayed for as long as we consider appropriate and
    that the content may be syndicated to our other websites, publications or marketing materials.
    8.2. You undertake that any review, feedback or rating that you write shall:
    8.2.1. Comply with applicable law in the UK and the law in any country from which they are
    posted
    8.2.2. Be factually accurate
    8.2.3. Contain genuinely held opinions (where applicable)
    8.2.4. Not contain any material which is either defamatory, threatening, obscene, abusive,
    offensive, hateful, inflammatory or is likely to harass, upset, annoy, alarm, embarrass or
    invade the privacy of, any person or be deceiving
    8.2.5. Not promote or advocate an unlawful act or activity, discrimination, sexually explicit
    material or violence
    8.2.6. Not infringe any trademark, copyright (including design rights), database right, or other
    intellectual property rights of any other person or breach any legal duty you owe to a
    third party
    8.2.7. Not be used to impersonate any person, or to misrepresent your identity
    8.3. You agree to indemnify and hold us harmless against any claim or action brought by third parties,
    arising out of or in connection with any review, feedback or rating posted by you on the Website,
    including, without limitation, the violation of their privacy, defamatory statements or infringement of
    intellectual property rights.
    8.4. You grant us and our affiliate companies a non-exclusive, royalty-free worldwide license to use or
    edit any reviews posted by you.
    8.5. We reserve the right to publish, edit or remove any reviews without notifying you.

    9. LINKING TO THE WEBSITE
    9.1. You must not create a link to the Website from another website, document or any other source
    without first obtaining our prior written consent.
    9.2. Any agreed link must be:
    9.2.1. To the Website’s homepage
    9.2.2. Established from a website or document that is owned by you and does not contain
    content that is offensive, controversial, infringes any intellectual property rights or other
    rights of any other person or does not comply in any way with the law in the UK and the
    law in any country from which they are hosted
    9.2.3. Provided in such a way that is fair and legal and does not damage our reputation or take
    advantage of it
    9.2.4. Established in such a way that does not suggest any form of association, approval or
    endorsement on our part where none exists
    9.3. We have no obligation to inform you if the address of the Website home page changes and it is
    your responsibility to ensure that any link you provide to our homepage is at all times accurate.
    9.4. We reserve the right to withdraw our consent without notice and without providing any reasons for
    withdrawal. Upon receiving such notice you must immediately remove the link and inform us once
    this has been done.

    10.EXTERNAL LINKS
    10.1. To provide increased value and convenience to our users, we may provide links to other websites
    or resources for you to access at your sole discretion and risk. You acknowledge and agree that,
    as you have chosen to enter the linked website we are not responsible for the availability of such
    external sites or resources, and do not review or endorse and are not responsible or liable in any
    way, whether directly or indirectly, for:
    10.1.1. The privacy practices of such websites
    10.1.2. The content of such websites, including (without limitation) any advertising, content,
    products, goods or other materials or services on or available from such websites or
    resources
    10.1.3. The use which others make of these websites
    10.1.4. Any damage, loss or offence caused or alleged to be caused to you, arising from or in
    connection with the use of or reliance upon any such advertising, content, products,
    goods, materials or services available on and/or purchased by you from such external
    websites or resources

    11.LIMITATION OF LIABILITY AND INDEMNITY
    11.1. Notwithstanding any other provision in these terms and conditions, nothing will affect or limit your
    statutory rights; or will exclude or limit our liability for:
    11.1.1. Death or personal injury resulting from our negligence
    11.1.2. Fraud or fraudulent misrepresentation
    11.1.3. Action pursuant to section 2(3) of the Consumer Protection Act 1987
    11.1.4. Any matter for which it would be unlawful for us to exclude or attempt to exclude our
    liability
    11.2. We will not be liable, in contract or tort (including, without limitation, negligence), or in respect of
    pre-contract or other representations (other than fraudulent or negligent misrepresentations) or
    otherwise for the below mentioned losses which you have suffered or incurred arising out of or in
    connection with the provision of any matter in these terms and conditions even if such losses are
    foreseeable or result from a deliberate breach by us or as a result of any action we have taken in
    response to your breach:
    11.2.1. Any economic losses (including without limitation loss of revenues, profits, contracts,
    business or anticipated savings)
    11.2.2. Any loss of goodwill or reputation; or
    11.2.3. Any special or indirect losses; or
    11.2.4. Any loss of data
    11.2.5. Wasted management or office time
    11.2.6. Any other loss or damage of any kind
    11.3. You agree to fully indemnify, defend and hold us, and our officers, directors, employees and
    suppliers, harmless immediately on demand, from and against all claims, including but not limited
    to losses (including loss of profit, revenue, goodwill or reputation), costs and expenses, including
    reasonable administrative and legal costs, arising out of any breach of these terms and conditions
    by you, or any other liabilities arising out of your use of this Website or any other person accessing
    the Website using your personal information with your authority.
    11.4. This clause does not affect your statutory rights as a consumer.

    12.GENERAL
    12.1. We reserve the right to change the domain address of this Website and any services, products,
    product prices, product specifications and availability at any time.
    12.2. If any provision of these terms and conditions is held by any competent authority to be invalid or
    unenforceable in whole or in part, the validity of the other provisions in these terms and conditions
    and the remainder of the provision in question will not be affected.
    12.3. All Contracts are concluded and available in English only.
    12.4. If we fail, at any time to insist upon strict performance of any of your obligations under these terms
    and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under
    these terms and conditions, it shall not constitute a waiver of such rights or remedies and shall not
    relieve you from compliance with your obligations.
    12.5. A waiver by us of any default shall not constitute a waiver of any subsequent default.
    12.6. No waiver by us of any of these terms and conditions shall be effective unless it is expressly
    stated to be a waiver and is communicated to you in writing.

    13.GOVERNING LAW AND JURISDICTION
    13.1. The Website is controlled and operated in Japan, Singapore and Sweden.
    13.2. These terms and conditions will be governed by the laws of Japan and you
    irrevocably agree to submit to the exclusive jurisdiction of the courts of Japan..