• FAQs

    Welcome to Tokyo Love Shop!

    Tokyo Love Shop exclusively sells Medical Grade items that are not possible to sold commercially since they are labeled “For Professional Use”. You can purchase these products legally online thru this website. You can use these Professional labeled products safely as long as you follow our instructions. Tokyo Love Shop line has our amazing Blue Peel, TCA Peel, Stem Cell Cream, Snail Cream and other high quality, professional grade products. We also resell Tokyo Love Soaps manufactured by Happy-Price. Please do take note that Tokyoloveshop.com and Tokyo Love Shop are not in anyway connected with Happy-Price which manufactures Tokyo Love Soap, we just resell their wonderful soaps as well! Kindly browse our FAQs page below to know more about us.

    Is registration required?

    No. However, we encourage you to register to track your item online, earn points from our rewards program, view your purchase history, participate in our website discussions and to receive discounts, coupon codes and other promotions.

    How can I purchase in your shop?

    Shopping on our site is very easy. Simply follow the following steps:

    1. Click on the products you want to purchase to view the details and click ADD TO CART button.
    2. You can continue adding products to your cart. You can view your cart by clicking MY CART on the upper right corner of the page.
    3. Once finished, simply click CHECKOUT → PAY on the upper menu or CHECKOUT if you are on the MY CART page.
    4. Kindly key in the necessary details most importantly your name and shipping address.
    5. Click the only payment method available as of now(PayPal/Credit Card) and click PLACE ORDER at the bottom right. You will then be redirected to the PayPal gateway page. Simply fill in the necessary details required.

    What payment methods do you accept?

    We accept Paypal, Visa, Mastercard, American Express, Discover, Giro Pay and other major credit cards via Paypal gateway. You need not have PayPal account. You can purchase using a plain credit card even without a PayPal account using our PayPal gateway.

    Do you ship to my country?

    We ship to anywhere in the world. We use express international courier services to make sure we can deliver to any country and territory includes P.O Box and APO.

    How long does it take to process and receive my order?

    We hold your item for two days to allow time for the payments to clear and to also give you time to cancel or correct your order. After two days, we ship the item to your given shipping address and expect it to arrive anywhere from 5 to 15 working days.

    Do you have a minimum order quantity?

    None. We accept orders irregardless of quantity.

    How much is the shipping?

    Shipping is $ 5.45 U.S Dollars. We use flat rate shipping. No matter how many items you ordered, you will only pay $5.45 U.S Dollars. Shipping is FREE if your order exceeds 50.00 USD. Simply select “Free Shipping” on the shipping options. This will have the same shipping time as the regular shipping.

    Express shipping is also available and is ideal for bulk orders. It’s $43.45 USD irregardless of the weight and quantity of your order. Delivery is at 5-7 days to anywhere in the world.

    How does Tokyo Love Shop Loyalty Rewards work?

    We offer a unique and enticing rewards system for our loyal customers.

    • For every $1.00 USD you spent, you will earn 1 point.
    • For every 1 point you earned, you can use it to apply discounts on your purchases.
    • Every point gives you 0.1% discount, meaning, every 10 points you have give 1 dollar off from your purchase.
    • If you earned 100 points from a 100 dollar purchase, you can apply the 100 points on your next order to deduct $10.00 USD from the total amount of purchase.

    Can I drop ship or send the product as a gift to someone else?

    Yes. We offer drop shipping. Drop shipping means sending the product you purchased to somebody else. Kindly purchase the product as usual however, at the checkout page simply click SHIP TO SOME OTHER ADDRESS at the upper right portion of the page just above the ORDER NOTES.

    Do you have programs for drop shipping?

    If you want to resell our products without having a tangible item inventory, we can offer you our drop shipping option. Email support@tokyoloveshop.com together with your name, shop site and estimated purchases a day so we can adjust pricing to make sure you sell competitively.

    Can I pick the product at the post office instead?

    Yes. We can simply place HOLD FOR PICKUP label at the packaging and you can simply pick it up at the nearest post office.

    Do you give free samples to bloggers and reviewers?

    Yes. We give free samples to professional product reviewers and bloggers.

    Can I return the item if I am not satisfied?

    Definitely. Your satisfaction is our number one priority. If you are not happy with any of the product/s you bought from our site simply tell us and we will refund within 72 hours. We may ask you to return the used and unused portion of the products for evaluation.

    My orders has arrived incomplete or damaged.

    Kindly contact us immediately. Prepare your receipt number or transaction ID for faster resolution of this problem. Also provide evidence of product damage by taking a picture of its current condition and sending it to us.

    My shipment is late. Its more than 15 working days and my order did not arrived.

    Kindly track your item first online to know where its at. Sometimes, your orders are already at the nearest post office and ready for retrieval. There are also cases where the postman already delivered the item multiple times and no one is there to receive it. Take note that we send the parcel via registered mail and there should be someone to receive it when delivered. If all these methods fail, kindly email us for support at support@tokyoloveshop.com